Policies

Parking

There is a shared lot directly in front of the salon. However, it fills up quickly due to the restaurant next door. Free on street parking is available. There is also a parking lot directly behind the salon. You can access this lot by turning down Straw Ave. and taking the first right.

Adjustments

If you wish to have your service adjusted from what you originally booked, please notify us at least 7 days before your scheduled appointment time. Please note, we may not be able to accommodate new requests due to additional time needed.

Cancellations

In the event that you have to cancel your appointment, please notify us at least 48 hours in advance. If we do not receive this notification, you will be charged 50% of the prospective value of your service. In the event of an emergency, we will still charge the cancellation fee and apply that charge to your next scheduled service.

No Shows

Unfortunately, if you no show even once, we will no longer be able to do business with you. You will also be charged 100% of the prospective value of your service. Please be considerate and shoot us a text or email if you know you will not be able to make it in. We can always reschedule if need be!

Reschedule fee/deposits

If you reschedule less than 48 hours in advance, we require a $25 reschedule fee.

For longer transformative services- such as color correction- you may be required to pay a deposit to hold your time slot.

Day of Appointment

Please arrive on time for your appointment to ensure you receive your full service. If you are running more than 15 minutes late, we may have to reschedule your appointment.

New Clients

New guests must fill out the New Client Consultation Form (click here) NO EXCEPTIONS! If you do not fill out the form, your appointment request will NOT be approved.

Refunds

If for any reason you are unsatisfied with your service, please let us know preferably while you are still in the salon! That way, we can address your concerns and offer solutions at that time. If you leave the salon and become unhappy with your service, please text or email us within 48 hours and efforts will be made to correct any issues or concerns. Please note, color fading and hair integrity can not be guaranteed unless you are using a professional product regimen purchased at a professional retailer. No monetary refunds will be given.

Children / additional guests

At this time, we ask that you come to your appointment alone, without any additional guests or children, unless they are also receiving salon services. If this isn’t possible, please reach out to your salon professional and we will discuss options.