Our salon line is 304-365-0134 and you can reach out any time! We prefer to communicate through text only.

Yes! ALL are welcome here at ACE. As all of our staff are members of the LGBTQIA+ community, we focus on creating a comfortable, inclusive space for all beings. With that said, we reserve the right to refuse service to anyone who threatens the peace, safety and comfort of our staff and clients.

Yes! Our stylists each handle their own schedules and booking. We do NOT have a receptionist. Each stylist’s working hours are different and subject to change. If you are unable to reach the stylist you wish to book with or are booked with, kindly text 304-365-0134 at any time and our owner will assist you.

If you do not know which service/timing to select, please reach out to your preferred stylist or our business line for assistance. The timing you see on our booking site is a general estimate for how long each service may take.

All new clients are required to fill out a NEW CLIENT form. This allows your stylist to learn about your hair history. In most cases, a virtual consultation through text is sufficient. However, it is your stylist’s discretion to decide if an in-person consultation is necessary. If you are wanting a more in depth color service/corrective color, it’s likely we will want to see you in person!

Not necessarily! Everyone’s hair grows at different paces. The haircuts we create custom to YOU are designed to grow with you for an organic, effortless style. Every hair does not need cut every time, and some guests go months between full haircuts only getting quick, 30 minute maintenance/health trims in between.

Here’s a roundabout guide!

Gray coverage root retouch: every 4-6 weeks

Platinum retouch: every 4-5 weeks

All over color retouch: every 6-8 weeks

Vivids: Every 6 months-year for a FULL bleach out and color refresh

Every 6-8 weeks for refreshing current vivid color

Balayage: every 12-14 weeks

Traditional highlights: every 6-10 weeks

Our booking website says “price varies” because each of our talented stylists have different pricing. Based on timing and which stylist you book with, you can expect to pay anywhere from $45-$130 for a haircut.

However, new client haircuts and transformation haircuts can range from $110-180.

Yes! All of our stylists offer half hour dry haircut options which is half the price of a full hour haircut (If your stylists hourly rate is $130, a half hour cut is $60).

We also offer a maintenance trim option. This is best for anyone who needs layers touched up or weight removed from the hair after a previous haircut we’ve given you starts to feel more lived in. We also offer “pay what you can” haircuts on the last Sunday of every month.

Yes! Our salon is entry level and wheelchair accessible, however our restrooms and shampoo bowls are not.

If you are more comfortable at home, please inquire with your stylist about house call appointments as some of us offer in-home haircuts.

An appointment request is just that: a request. A stylist must approve your appointment for it to be set in our book. You will receive a confirmation text or email when your appointment is approved. If it is not approved, a stylist will reach out to you with further options.

For all blonding and color services: Hair should be clean and completely dry. Do not brush the scalp before chemical services.

For curly cuts: Please arrive with your hair the way you typically style it day to day. Can be up to 1 or 2 days dirty.

For event styling: Hair can be up to 1-2 days dirty.